Refund policy
Returns and Exchange
TLUXLABEL follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
Purchase Policy:
1. Purchases made from sale or discounted section are non-returnable/ non-refundable/non-exchangeable. We advise you to go through the size chart before making a purchase.
2. Purchases made using coupons or gift vouchers or if the order is customised for you are non-eligible for returns/ refunds/ exchange. We advise you to go through the size chart before making a purchase.
3. Please note that international orders are not eligible for returns and exchanges.
TLUXLABEL endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer refunds.
However, we do offer exchanges within 48 hours of delivery of the product, if:
1. the product is wrongfully delivered (product doesn’t match the item in the order confirmation)
2. the product has a genuine quality/manufacturing defect
3. the size ordered isn't satisfactory
In the above listed cases, we are open to re-fulfilling your order, once.
If the product purchased is extremely dissatisfactory, we issue refund amount for the exchanged item in the form of store credit which has a validity of 3 months. we do not refund the cost of shipping.
Our exchange policy is not valid on final sale orders/items. Our exchange policy for size/defects isn’t applicable more than once.
To exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:
• email at contactus@tluxlabel.com with your order number, date of transaction, delivery address and image of the wrongfully delivered, defective item, or size exchange.
• The items that are to be exchanged must be unused, unwashed, unworn, undamaged, and with all its labels and tags intact, in their original packaging are eligible for exchange.Any item/s returned without their tag, label and original packaging will not be accepted.
• Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
• Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
• If your order is eligible for exchange, you’ll need to courier the same to our warehouse. The courier charge will be borne by you. In case you’re unable to courier it, TLUXLABEL can provide pick up at an additional cost of Rs. 199. Once the order is received and checked, a new piece will be delivered by TLUXLABEL.
• TLUXLABEL cannot be held liable for the loss of garments being returned.
• In the event, the desired item requested in exchange is out of stock, we will issue a gift card valid up to 3 months from the date of issuance.
• Please note that exchange is allowed once per order.
• If the return package doesn't come with proper order details, and in the original packaging with invoice, TLUXLABEL will not be liable to re-fulfil the order.
• The items must be returned to our warehouse before the return for credit or exchange can be issued.
Our customer care team will look into the issue and revert back within 48 working hours.
EXCHANGE & REFUND POLICY
• Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
• TLUXLABEL reserves the right to refuse returns that do not meet our return/exchange requirements.
• No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
• No cancellation or refund is applicable if the customer places an order wrongfully.
• In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency , then TLUXLABEL will not be liable to refund any amount for such orders.
• Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) and email us immediately. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.
• Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.
Please note, the above returns exchange policy applies to all purchases made via the tluxlabel.com website only.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?
Once we receive your return at our warehouse, please allow approximately 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Please note, the entire exchange process can take up to 15 business days.
HOW LONG WILL IT TAKE TO PROCESS MY STORE CREDIT?
Once we receive your return, please allow 7 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your store credit in the form of a gift card. The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable.
CANCELLATION POLICY:
Once an order is placed, we’re unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to cancel this. Once an order has been placed, we are unable to cancel, make address updates, style, or size changes.